Privacy Policy

Fetch n Forget

Effective Date: 11/27/2024

At Fetch n Forget, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, services, and products. By using the Fetch n Forget website or services, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect both personally identifiable information and non-personally identifiable information when you interact with our website and services. This information helps us improve our services and provide you with a personalized experience.

Personal Information

We may collect the following personally identifiable information when you register for an account, make a purchase, or request services:

• Contact Information:
• First and Last Name
• Physical Address
• Email Address
• Phone Number
• Pet Information:
• Pet Names
• Birthdays
• Pet-specific preferences (e.g., areas to be cleaned, gate locations)
• Home Information:
• Gate Locations
• Areas to be Cleaned
• Billing Information:
• Credit card and billing details when you make a purchase.

Non-Personal Information

We may also collect non-personally identifiable information for analytics purposes, including:

• Demographic Information:
• Age
• Gender
• Household income
• General location
• Usage Information:
• Pages visited on our website
• Links clicked
• Time spent on the website

Automatically Collected Data

In addition to the information you provide directly, Fetch n Forget may automatically collect certain details about your device and usage when you access our website or use our services. This may include:

• Your IP address

• Browser type

• Domain names

• Access times

• Referring website addresses

This automatically collected information is primarily used for maintaining the proper functioning of the website, monitoring usage, and improving the performance of our services. It is also used to gather general statistics regarding the use of the Fetch n Forget website.

2. How We Use Your Information

We use the information we collect, including both personal and automatically collected data, to operate and improve our services, communicate with you, and offer a better user experience. Specifically, we use your information to:

• Provide services: To deliver the pet waste removal services you request, including scheduling, billing, and customer support.
• Improve customer experience: To customize and enhance the content of our website, functionality, and services based on your preferences.
• Marketing and communication: To inform you of promotions, new services, or updates related to your account.
• Analytics: To understand user behavior, monitor website performance, and identify areas for improvement.

3. Sharing Your Information with Third Parties

Fetch n Forget does not sell, rent, or lease your personal information to third parties. However, we may share your information under the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist in running our business, such as payment processors, email service providers, or marketing platforms. These providers are obligated to protect your information and use it solely to provide services to us.
• Legal Requirements: We may disclose your personal information if required to do so by law, in response to legal processes, or to protect the safety or rights of Fetch n Forget or others.
• Third-Party Advertising: We may use third-party advertising platforms (such as Google Ads, Facebook Ads, etc.) to display ads based on your interactions with our website and services. These platforms may collect information for targeting purposes.

4. Opt-Out and Your Rights

As a user, you have certain rights regarding your personal information, including the ability to opt out of certain uses or disclosures of your data.

Opt-Out of Marketing Communications

If you do not wish to receive marketing emails or SMS messages, you can opt out at any time by clicking the "unsubscribe" link at the bottom of any marketing email we send or by replying “Stop” to SMS messages. You can also contact us directly at [email protected].

California Consumer Privacy Act (CCPA)

If you are a California resident, you may have additional rights under the CCPA, including the right to:

• Request access to your personal data
• Request deletion of your personal data
• Opt-out of the sale of your personal data

Please contact us at [email protected] to exercise these rights.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files placed on your device to track your activity on our site and allow for a personalized experience.

• What are cookies?: Cookies allow us to remember your preferences and improve the website’s functionality, such as remembering your login credentials or items in your cart.
• Managing Cookies: You can adjust your browser settings to block or delete cookies. However, please note that blocking cookies may limit the functionality of some parts of our website and may affect your user experience.

6. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. This includes using encryption technologies (e.g., SSL) during the transmission of sensitive information, such as credit card numbers.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you wish to request the deletion of your personal information, you may do so by contacting us at [email protected].

Please note that certain information may be retained if necessary to complete transactions, comply with legal obligations, or resolve disputes.

8. Children Under 13

Fetch n Forget does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will delete such information as soon as possible.

9. Links to Other Websites

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes to this policy, we will notify you by email or by posting an updated version on our website.

By continuing to use our website and services after changes are made, you consent to the updated Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Phone: (719) 270-1665